Service Request Ticket - # 71648

Service Request Information

CONTACT Name Liu, Jie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 01, 2019 09:46 AM
Department Computer Science Division Phone 88989
Location Email liuj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140457[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 364YN32 Description Dell XPS 13 Ultrabook, i5-5200U Processor
Serial No. 364YN32 Location PDR

CPU Intel Core i5-5200U 5thGen(3M cache, up to 2.7GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC AE:D1:B8:C0:1B:5B


Wireless NIC AC:D1:B8:C0:1B:5B


Bluetooth NIC AC:D1:B8:C0:1B:5C

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Apr 03, 2019 01:28 PM 
Status changed from (2) Scheduled to (5) Completed
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Brittany Franklin Apr 03, 2019 12:58 PM 
Sophos still shows these as being there, but my guess is that they 
were temporary files relating to a problematic install. Cleared the 
alerts in Sophos Central.
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Yumin Chen Apr 03, 2019 12:40 PM 
Task reassigned to Brittany Newman.
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Yumin Chen Apr 03, 2019 12:39 PM 
Task reassigned to Megan Eichler.
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Yumin Chen Apr 03, 2019 12:39 PM 
Task reassigned to UCS Tech.
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Yumin Chen Apr 03, 2019 12:39 PM 
Can't find those files, looks like it's already 
been deleted.
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Yumin Chen Apr 03, 2019 10:17 AM 
Task reassigned to Yumin Chen.
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Megan Thibeault Apr 03, 2019 07:57 AM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Apr 03, 2019 07:57 AM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Apr 03, 2019 07:57 AM 
He's around 12pm-2pm today
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Megan Thibeault Apr 02, 2019 10:04 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Apr 02, 2019 10:04 AM 
****This is an outgoing email****
Hi Jie,

We were just following up with you regarding a
service request that we have for you.  (#71648)

Description: Sophos Clean up PUA found on W20140457

We were wondering when a tech can stop by and
remove some files on your laptop that Sophos has
flagged. 

Thanks,
Megan Eichler
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Brittany Franklin Apr 01, 2019 09:46 AM 
Clean up the following PUAs found on W20140457:

'Install Core' at 'C:\Users\liuj\Downloads\Unconfirmed 547788.crdownload'
'Install Core' at 'C:\Users\liuj\Downloads\Unconfirmed 364267.crdownload'
'Install Core' at 'C:\Users\liuj\AppData\Local\Google\Chrome\User Data\Profile 1\Cache\f_001e2f'

Then, clear the trash, and put ticket in my queue :)
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