Service Request Ticket

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Service Request Information

CONTACT	Name	East, Aaron	Date	Apr 01, 2019 09:55 AM
	Department	The Research Institute	Phone	8-8792
	Location		Email	easta@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110771 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420
	Serial No.	11559801889	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010, Adobe Acrobat PRo XI(v.11) from P0090519
	Wired NIC	D4:BE:D9:32:3D:E5
	Wireless NIC	8C:70:5A:2B:66:94
	Bluetooth NIC	08:ED:B9:DB:9E:A3

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	May 21, 2019 02:08 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	May 21, 2019 02:08 PM	It's all good!	Add Attachment
John Rushing	Apr 29, 2019 02:02 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Brittany Franklin	Apr 26, 2019 09:41 AM	Hey John, do you know the status of this one?	Add Attachment
Brittany Franklin	Apr 26, 2019 09:41 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Apr 11, 2019 12:00 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Apr 11, 2019 12:00 PM	Update inventory	Add Attachment
Megan Thibeault	Apr 11, 2019 11:59 AM	The user will be bringing back this laptop 4/29	Add Attachment
Megan Thibeault	Apr 11, 2019 10:54 AM	4/29	Add Attachment
Megan Thibeault	Apr 11, 2019 10:30 AM	Contact changed from Megan Eichler to Aaron East.	Add Attachment
Megan Thibeault	Apr 11, 2019 10:30 AM	Nancy called me, wouconf026 is logged in, so its being used off campus by traffic safety.	Add Attachment
Megan Thibeault	Apr 11, 2019 08:37 AM	Contact changed from Bonnie Morihara to Megan Eichler.	Add Attachment
Megan Thibeault	Apr 11, 2019 08:37 AM	Not sure where this laptop is, Bonnie is no long at WOU. Emailed Nancy Ganson to see if she knew. The laptop is not in SCCM, I also emailed Paul to see if he has seen it on the network.	Add Attachment
Megan Thibeault	Apr 11, 2019 08:34 AM	**This is an email** Hey Nancy, I was wondering if you knew who has W20110771, it is a Dell Latitude E6420? Our inventory shows that the user was Bonnie Morihara and I can't find Bonnie in our directory. Thanks, Megan	Add Attachment
Megan Thibeault	Apr 02, 2019 09:58 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Apr 02, 2019 09:58 AM	**This is an outgoing email** Hi Bonnie, We were just following up with you regarding a service request that we have for you. (#71649) Description: Sophos Reinstall on W20110771 We were wondering when a good time for a tech to stop by and fix your Sophos anti-virus software. Thanks, Megan Eichler	Add Attachment Public
Brittany Franklin	Apr 01, 2019 09:55 AM	Sophos needs to be reinstalled on W20110771, it's missing services. Tamper Protection Code: 718974726911	Add Attachment