Service Request Ticket

Service Request Information

CONTACT	Name	Caires-Hurley, Jaclyn	Date	Apr 01, 2019 10:09 AM
	Department	Education & Leadership	Phone	89322
	Location		Email	hernandezj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170674 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02W2479HV29	Location	Mac Loaner Box
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	8C:85:90:A1:AC:99
	Bluetooth NIC	8C:85:90:A1:70:2C

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Apr 04, 2019 12:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Apr 04, 2019 12:00 PM	this is done reggie...	Add Attachment
Reggie Johnson	Apr 03, 2019 02:34 PM	**This is an outgoing email** Hi Jaclyn , I need some additional information regarding service request #71591 Description: NEW EQUIP SETUP: Vertical Dock W#20180707 to RWEC 115 for Jaclyn Hernandez Your new equipment is ready for set up. When is a good date and time for a UCS Tech to visit your office and complete this task? Thanks, Reggie UCS Tech	Add Attachment Public
Peter Puettmann	Apr 01, 2019 11:51 AM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Apr 01, 2019 11:50 AM	tomorrow at 1 pm	Add Attachment
Peter Puettmann	Apr 01, 2019 11:41 AM	left voicemail	Add Attachment
Tricia Flaherty	Apr 01, 2019 10:09 AM	install for Jaclyn Hernandez in College of Ed on MAC laptop W#20170674 MAC version 10.3.3.6 can be fouund at T:\WonderShare_VideoConverter	Add Attachment