Service Request Ticket

Service Request Information

CONTACT	Name	Pettenger, Mary	Date	Apr 01, 2019 02:06 PM
	Department	Social Science	Phone	88301
	Location		Email	pettengm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140234 (opens in a new window)	Bldg/Room	ITC 001
	Service Tag	3D8ST12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	3D8ST12	Location	Going to PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1
	Wired NIC	34:17:EB:C2:AB:5B

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Apr 11, 2019 03:19 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Apr 11, 2019 03:19 PM	Done!	Add Attachment
Shina Oladiti	Apr 11, 2019 07:48 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Apr 04, 2019 02:14 PM	Swapped out the machine and brought in the old one.	Add Attachment
Shina Oladiti	Apr 04, 2019 07:56 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Apr 03, 2019 08:45 AM	Room is open 4/4 @ 11 for the rest of the day	Add Attachment
Brighton Bohnenkamp	Apr 01, 2019 02:06 PM	NPE 114 isn't upgraded to windows 10 yet	Add Attachment