Service Request Ticket - # 71662

Service Request Information

CONTACT Name McDonough, Erin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 01, 2019 03:54 PM
Department Strategic Communications & Marketing Phone 89120
Location Email mcdonoughe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131111[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag FWJBF12 Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. FWJBF12 Location PDR 2023 Giveaway

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0094370

Wired NIC EC:F4:BB:3E:9B:F5


Wireless NIC 80:86:F2:6F:21:24


Bluetooth NIC 80:86:F2:6F:21:28

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Apr 01, 2019 04:29 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Apr 01, 2019 04:29 PM 
Couldn't find a WOU number on the dock I gave her but brought back 
hers 20140405[Edit Inv], will pdr it, and then left her the loaner
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Gino Salazar Apr 01, 2019 04:03 PM 
Task reassigned to Giovanni Salazar.
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Brighton Bohnenkamp Apr 01, 2019 03:58 PM 
Priority changed from (3) Priority to (2) High Priority.
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Brighton Bohnenkamp Apr 01, 2019 03:58 PM 
Priority changed from (3) Priority to (2) High Priority.
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Brighton Bohnenkamp Apr 01, 2019 03:58 PM 
****This is an email****
Now or tomorrow after 2.
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Megan Thibeault Apr 01, 2019 03:56 PM 
Task reassigned to Giovanni Salazar.
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Brighton Bohnenkamp Apr 01, 2019 03:55 PM 
****This is an email****
Erin,

I created a service request to have this looked 
at, your ticket number is 71662. When is a good 
time to have someone come take a look?

Thank you,
Brighton
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Brighton Bohnenkamp Apr 01, 2019 03:54 PM 
****This is an email****
20131111[Edit Inv]

 

FYI – I know it is not the plug because I have 
it currently plugged directly into my laptop 
and it is working.

 

Thanks,

Erin
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Brighton Bohnenkamp Apr 01, 2019 03:54 PM 
****This is an email****
Hello,

 

For some reason my computer doc is not getting 
power. So my computer ended up dying even 
though it was docked.

 

Thanks in advance for your help,

Erin
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