Service Request Ticket - # 71672

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 02, 2019 11:22 AM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130035[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. F56V7Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APR2018 SR#67221;

Wired NIC B8:CA:3A:A2:E3:8C

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Emma Feldman Apr 04, 2019 11:45 AM 
Task reassigned to UCS Tech.
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Emma Feldman Apr 04, 2019 11:34 AM 
Does not have Office on the computer, needs
someone to come install. Available until 1:50pm
today. Debbie Kenyon will be around after with the
computer if a tech can't make it before.
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Gino Salazar Apr 02, 2019 02:30 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Apr 02, 2019 02:30 PM 
Put a new HD in
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Gino Salazar Apr 02, 2019 12:52 PM 
Will go when I get back
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Gino Salazar Apr 02, 2019 12:48 PM 
Getting her a new HD
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Natalie Plasker Apr 02, 2019 11:22 AM 
Student worker come and turned on the computer, 
and the screen came on saying "no hard drive 
found" Tried a reboot, but still getting the 
mesage.
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