Service Request Ticket

Service Request Information

CONTACT	Name	Roberts, Jessica	Date	Apr 02, 2019 02:54 PM
	Department	Advancement & Foundation	Phone	89385
	Location		Email	robertsjr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170878 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	HZB10N2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	HZB10N2	Location	Loaner\|\| Ready to go, on shelf
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wired NIC	10:65:30:10:54:29
	Wireless NIC	10:F0:05:EB:36:79
	Bluetooth NIC	10:F0:05:EB:36:7D

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Apr 17, 2019 11:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Apr 17, 2019 11:24 AM	Delivered!	Add Attachment
Gino Salazar	Apr 16, 2019 01:15 PM	Ready to be taken back	Add Attachment
Gino Salazar	Apr 15, 2019 02:41 PM	Bios is updating	Add Attachment
Gino Salazar	Apr 15, 2019 02:34 PM	Still haven't found any issues	Add Attachment
Gino Salazar	Apr 10, 2019 11:13 AM	Running hardware test, could not find anything wrong in general usage, I reimaged it though so it maybe go fixed with that?	Add Attachment
Megan Thibeault	Apr 03, 2019 09:57 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Shandelle Plasker	Apr 02, 2019 02:54 PM	Jessica called in with two issues with this laptop. 1. Half the time it does not let people log in. Asked for an error but they could not give one. 2. It randomly shuts down when using it. You can pick the laptop up at any time. Its a shared departmental laptop.	Add Attachment