Service Request Ticket - # 71678

Service Request Information

CONTACT Name Poulin, Gregory   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 02, 2019 03:04 PM
Department Creative Arts Phone 88241
Location Email pouling@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20150423[Edit Inv] (opens in a new window) Bldg/Room CH 111
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MRF131DV30 Location CH111 Smart Cart

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;

Wired NIC 38:C9:86:42:EB:BF


Wireless NIC A4:F1:E8:D6:29:22


Bluetooth NIC A4:F1:E8:D6:29:23


TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Apr 04, 2019 12:28 PM
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Apr 04, 2019 12:28 PM
Done!
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Shina Oladiti Apr 04, 2019 07:57 AM
Task reassigned to Shina Oladiti.
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Megan Thibeault Apr 03, 2019 08:42 AM
Status changed from (7) Waiting for Contact to (2) Scheduled
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Megan Thibeault Apr 03, 2019 08:42 AM
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Apr 03, 2019 08:41 AM
****This is an email****
Hi Megan,

Would tomorrow at 11:30 in room 203 work for you?

Thank you,

Greg

Greg Poulin
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Megan Thibeault Apr 03, 2019 08:23 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Apr 03, 2019 08:23 AM
****This is an outgoing email****
Hi Gregory ,

We were just following up with you regarding a
service request that we have for you.  (#71678)

Description: Key Chain issue

We were wondering when a good time for a tech to
come by and check out your keychain issue with
W20160423?

Thanks,
Megan Eichler
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Public
Shandelle Plasker Apr 02, 2019 03:04 PM
He gets a key chain pop up that will not go away.
He cant even x out of it just re appears again and
again.

***Please email to setup time***
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