Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Apr 03, 2019 11:42 AM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130484 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	F39CFZ1	Description	Dell OptiPlex 9020 SFF Quad Core HT, 3.4GHz Turbo
	Serial No.	F39CFZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C2:4E:4E

TECHS	Submitted by	Nathan Sauer	Contact	sauern@wou.edu	88960
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Apr 05, 2019 01:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Apr 05, 2019 01:35 PM	Windows updates completed	Add Attachment
Reggie Johnson	Apr 04, 2019 01:18 PM	cpu is imaged and set up, currently installing windows updates	Add Attachment
Reggie Johnson	Apr 04, 2019 11:27 AM	Cpu is imaging	Add Attachment
Reggie Johnson	Apr 04, 2019 09:59 AM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Apr 03, 2019 03:36 PM	Room is open all day Thursday and Friday, is a SC so it would probably be easiest if we on site image it	Add Attachment
Gino Salazar	Apr 03, 2019 03:07 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Apr 03, 2019 03:07 PM	Didn't see anything wrong so we should reimage it	Add Attachment
Gino Salazar	Apr 03, 2019 01:52 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Apr 03, 2019 01:49 PM	Open all day	Add Attachment
Nathan Sauer	Apr 03, 2019 11:42 AM	Email - "The smart computer set up in WUC's Ochocco room takes forever to start up but after 5 minutes plus it seems to work fine."	Add Attachment