Service Request Ticket

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Service Request Information

CONTACT	Name	Gingerich, Terry	Date	Apr 03, 2019 12:28 PM
	Department	Criminal Justice	Phone	88854
	Location		Email	gingert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150274 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	3J0GH72	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715
	Wired NIC	F8:CA:B8:48:B9:B3
	Wireless NIC	80:00:0B:D4:BD:7C
	Bluetooth NIC	80:00:0B:D4:BD:80

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Apr 30, 2019 03:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Apr 23, 2019 11:55 AM	oki doki.	Add Attachment
Brighton Bohnenkamp	Apr 23, 2019 09:44 AM	Says he doesn't need a loner, he will just use his until the new one is here	Add Attachment
Peter Puettmann	Apr 11, 2019 01:04 PM	left a vm to get a SPECIFIC time of availability	Add Attachment
Yumin Chen	Apr 09, 2019 04:25 PM	Task reassigned to Peter Puettmann.	Add Attachment
Yumin Chen	Apr 09, 2019 04:25 PM	Person is not available	Add Attachment
Peter Puettmann	Apr 09, 2019 04:04 PM	Task reassigned to Yumin Chen.	Add Attachment
Peter Puettmann	Apr 09, 2019 01:53 PM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Apr 09, 2019 01:53 PM	prepping loaner W#20130625	Add Attachment
Reggie Johnson	Apr 04, 2019 10:08 AM	**This is an outgoing email** Hi Terry, I need some additional information regarding service request #71695 Description: Loud fan/warm battery When would be a good date and time for a UCS Tech to visit your office and troubleshoot this issue? In the event that a re image is needed, we will set you a loaner with acrobat and adobe cc. You will need to back up your personal files, bookmarks, and favorites as this will wipe the hard-drive. If you have any questions please contact us. Than you, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Apr 04, 2019 10:07 AM	**This is an outgoing email** Hi Terry, I need some additional information regarding service request #71695 Description: Loud fan/warm battery When would be a good date and time for a UCS Tech to visit your office and troubleshoot this issue? In the event that a re image is needed, we will set you a loaner with acrobat and adobe cc. You will need to back up your personal files, bookmarks, and favorites as this will wipe the hard-drive. If you have any questions please contact us. Than you, Reggie UCS Tech	Add Attachment Public
Gino Salazar	Apr 03, 2019 01:48 PM	Sounds like this thing is about to die, and he's not under warranty anymore	Add Attachment
Alix Karkanen	Apr 03, 2019 12:28 PM	Terry came in saying his computer never connects to internet off campus. He came in and his battery is also very hot, fan is constantly running, and runs pretty slow especially off campus. Possibly something specific with fan or battery, might need a re image. Will need a loaner with acrobat, and adobe suites, Ext; 88854.	Add Attachment