Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Apr 03, 2019 03:38 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180734 (opens in a new window)	Bldg/Room	HL 116
	Service Tag	FRZXZV2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	FRZXZV2	Location	Smart Classroom Upgrade
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:D0:EE:DE

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Jun 03, 2019 12:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Apr 09, 2019 11:16 AM	Task reassigned to Nathan Sauer.	Add Attachment
Reggie Johnson	Apr 05, 2019 03:08 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Apr 05, 2019 12:50 PM	Image and set up is complete. Ready for delivery sending email for availability once other cpu's are complete	Add Attachment
Reggie Johnson	Apr 04, 2019 01:13 PM	imaging on stand up desk	Add Attachment
Megan Thibeault	Apr 04, 2019 11:03 AM	Make sure to name the computer SC20180734 and that it gets moved in AD	Add Attachment
Megan Thibeault	Apr 04, 2019 11:03 AM	Task reassigned to Reggie Johnson.	Add Attachment
Robbie Downin	Apr 03, 2019 03:38 PM	Task reassigned to Megan Eichler.	Add Attachment
Robbie Downin	Apr 03, 2019 03:38 PM	NEW EQUIP SETUP: Deliver Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core to Hamersly Library 116 New items: W#20180734 (computer) Smart Console image/software Let Nathan know what it's finished. Items will be on inventory counter.	Add Attachment