Service Request Ticket - # 71703

Service Request Information

CONTACT Name Wright, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 03, 2019 04:00 PM
Department Creative Arts/Theater-Dance Phone 88861
Location Email wrightr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171065[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag CSDDRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSDDRP2 Location SLGFA Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC 54:BF:64:61:B3:EC

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Apr 04, 2019 10:17 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Apr 04, 2019 10:17 AM 
Completed! He has his gmail account linked with
googel chrome, so when trying to open with WOU
email it is not seeing that instance, instead it
is seeing the gmail account. Also, the adobe suit
was working fine but asked him to keep an eye on
it. He is able to print now, the issue was with pin.
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Shina Oladiti Apr 04, 2019 07:58 AM 
Task reassigned to Shina Oladiti.
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Megan Thibeault Apr 03, 2019 04:16 PM 
User using Edge?
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Brighton Bohnenkamp Apr 03, 2019 04:00 PM 
I recently had my computer updated.  I have 
Computer Number: 20171065[Edit Inv]

I have run into the following issues 
Opening Adobe Suite
Printing to Veronica on Krusty


I also recently notice that I was unable to 
open email links on the initial Portal Screen.  
I get an email stating mail.google.com refused 
to connect.
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