Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Apr 04, 2019 08:54 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180013 (opens in a new window)	Bldg/Room	WUC
	Service Tag	9M85QQ2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	9M85QQ2	Location	Info Desk-For General use in WUC Conference Rooms
	CPU	Unknown
	OS	Unknown	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	E4:B9:7A:03:7C:DA
	Wireless NIC	3C:6A:A7:76:38:6F

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Apr 04, 2019 11:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Apr 04, 2019 11:02 AM	HDMI ports work on the laptops. Went down with Nathan to test the projector that the HDMI was having the issue on. Came out that the projector has the issue. The laptop that would not log in did not have a network. Hard wired in and put it on wou secure.	Add Attachment
Shandelle Plasker	Apr 04, 2019 09:55 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Brighton Bohnenkamp	Apr 04, 2019 08:54 AM	In the inbox	Add Attachment
Brighton Bohnenkamp	Apr 04, 2019 08:54 AM	20180013- HDMI ports not working, they had Nathan try to help but he couldn't figure it out 20150134- HDMI ports not working / can't log on "no server available" error	Add Attachment