Service Request Ticket

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Service Request Information

CONTACT	Name	Smith, Michael	Date	Apr 04, 2019 09:45 AM
	Department		Phone	88043
	Location		Email	smithmj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20160787 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Microsoft Surface Pro 4 - 256GB/Intel Core i5/256GB/8GB Ram
	Serial No.	002815570553	Location	Tech - Moshe Martinez
	CPU	Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAR2017; Microsoft Project Standard 2016 P0106243 JAN2018 SR#66301; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019,
	Wireless NIC	BC:83:85:22:AC:03
	Bluetooth NIC	BC:83:85:22:AC:04

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	May 03, 2019 09:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	May 03, 2019 09:51 AM	Licensed the software and installed it on the machine in conference room.	Add Attachment
Shina Oladiti	May 03, 2019 08:42 AM	Task reassigned to Shina Oladiti.	Add Attachment
Tricia Flaherty	May 02, 2019 02:40 PM	They decided they needed the full licensed version to collaborate with Contractor	Add Attachment
Tricia Flaherty	May 02, 2019 02:39 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	May 02, 2019 02:39 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tricia Flaherty	May 02, 2019 02:39 PM	For the 4 users that already have it installed it will need to be registered. See T:\Bluebeam\BlueBeam_Revu2018 SerialandPurchaseInfo.txt file for updated info. Also there is one additional station that they want this installed and registered: Facilities Conference Room W#20170872 PC desktop for the NEW total count of 5 licenses	Add Attachment
Shina Oladiti	Apr 18, 2019 01:52 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Apr 18, 2019 01:52 PM	Done!	Add Attachment
Brighton Bohnenkamp	Apr 18, 2019 09:51 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Apr 18, 2019 09:51 AM	Available all day except 11-12	Add Attachment
Shina Oladiti	Apr 18, 2019 08:49 AM	Left VM for Michael Smith.	Add Attachment
Shina Oladiti	Apr 11, 2019 02:41 PM	Done with the three users below. Mike Elliot Gabriela Eyster Donna Litchfield Waiting on Micheal Smith to be back.	Add Attachment
Shina Oladiti	Apr 11, 2019 02:39 PM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Apr 11, 2019 08:25 AM	**This is an email** Shina, Any time, just give me a little notice. Thanks! Mike Elliot	Add Attachment
Shina Oladiti	Apr 11, 2019 08:24 AM	**This is an email** Donna - I am here most of the day except for a meeting at 3.	Add Attachment
Shina Oladiti	Apr 11, 2019 08:17 AM	**This is an email** Gabriela - Any time today would work fine for me. Thanks.	Add Attachment
Shina Oladiti	Apr 11, 2019 07:58 AM	Sent email to the users separately.	Add Attachment
Megan Thibeault	Apr 10, 2019 07:35 AM	Try contacting each of the individuals in the ticket by email.	Add Attachment
Shina Oladiti	Apr 09, 2019 11:21 AM	Left VM	Add Attachment
Shina Oladiti	Apr 04, 2019 03:18 PM	**This is an outgoing email** Hi Michael, I need some additional information regarding service request #71709 Description: INSTALL BlueBeam Revu 2018 (in trial mode) for GBC contractor to collaborate with 4 Facilities/Planning staff I writing to know when would be a good time to come in for the installation of the subject description. Please, let me know what time/date is more convenient for you to have us come in. We also have to install same software for Mike Elliot, Gabriela Eyster and Donna Litchfield. Is there a way we could check for their availability as well? Regards, Adeshina	Add Attachment Public
Tricia Flaherty	Apr 04, 2019 09:45 AM	CONTRACTOR GBC Construction has requested this be loaded for document sharing/review. It may be run in Trial mode for BlueBeam STudio VIEW MODE for Facilities Services collaboration with Contractors. USER list: Mike Elliot PP121 Planning W#20160934 PC desktop Michael Smith PP117 Facilities Services W#20160787 Surface Pro Gabriela Eyster PP121 Facilities Services W#20161101 PC laptop Donna Litchfield PP123 Planning W#20141187 PC desktop find installer at: T:\Bluebeam\BlueBeam_Revu2018	Add Attachment