Service Request Ticket - # 71711

Service Request Information

CONTACT Name Rosales, Kendall   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 04, 2019 10:11 AM
Department Mathematics Phone 89708
Location Email rosalesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180598[Edit Inv] (opens in a new window) Bldg/Room MA 301
Service Tag 87XC8S2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. 87XC8S2 Location Kendall Rosales, Mathematics NTT Instructor

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; TRANSFER from W#20110896 SR71239 FEB2019: MAthType v6.9 from VISA2013003743; Geometer's Sketchpad v5 from VISA2018008881 APR2019 SR#71711 *can also be used on home station or laptop; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009203 JUNE2019;

Wired NIC C8:F7:50:0D:5C:91


Wireless NIC 20:79:18:32:EA:47


Bluetooth NIC 20:79:18:32:EA:4B

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Apr 05, 2019 01:25 PM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Gino Salazar Apr 05, 2019 01:03 PM 
Got her all setup
 Add Attachment
Megan Thibeault Apr 05, 2019 11:27 AM 
Task reassigned to Giovanni Salazar.
 Add Attachment
Shina Oladiti Apr 04, 2019 03:13 PM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Shina Oladiti Apr 04, 2019 03:13 PM 
****This is an email****
Hi Shina,

I am available from 2-2:30 today or 11-12
tomorrow.  If you need some times for next week,
let me know.

Thank You,
Kendall
 Add Attachment
Shina Oladiti Apr 04, 2019 10:46 AM 
****This is an outgoing email****
Hi Kendall,

I need some additional information regarding
service request #71711

Description: INSTALL Geometer SketchPad v5 for
Kendall on latitude 5490 laptop  MA301  (order#11168)

I am checking to know when would be a good time to
come in for the installation of the above software.

Please, get back to us with time/date that is more
convenient for you to have us come in.

Regards,

Shina
 Add Attachment
Public
Tricia Flaherty Apr 04, 2019 10:11 AM 
installer and license info at: T:\Geometer's Sketchpad\Geometer's 
Sketchpad 5

if  She asks about installing on a personal station--
*The license allows for three installs for one
named user as
long as they are not in use simultaneously and by
different users.
Add Attachment