Service Request Ticket - # 71712

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 04, 2019 11:10 AM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180027[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag F5R5RQ2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. F5R5RQ2 Location Classroom Support Laptops

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC E4:B9:7A:0D:29:8C


Wireless NIC 3C:6A:A7:7B:93:05


Bluetooth NIC 3C:6A:A7:7B:93:09

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Apr 10, 2019 12:58 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Apr 10, 2019 12:58 PM 
Replaced motherboard. Re-imaged. Gave back to 
classroom support
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Shandelle Plasker Apr 04, 2019 11:10 AM 
The laptop will not turn on at all. Power and 
keyboard lights flash once when pushing the 
power button.

When the laptop is plugged into the charger the 
keyboard lights consistently flash on and off. 
The machine still will not turn on.

Put in a dispatch to Dell for a new 
Motherboard.

SR988831182
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