Service Request Ticket - # 71716

Service Request Information

CONTACT Name Claggett, Brandon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 04, 2019 12:57 PM
Department Health & Exercise Science Phone 89217
Location Email claggettb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140718[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7PB1F42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:AE:75

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Apr 04, 2019 01:51 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Apr 04, 2019 01:51 PM 
Task reassigned to Peter Puettmann.
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Peter Puettmann Apr 04, 2019 01:51 PM 
advised him about imaging. start sophos scan and
bios update
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Emma Feldman Apr 04, 2019 12:57 PM 
He says his computer has become increasingly slow,
booting up takes about 10-15 minutes.
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