Service Request Ticket - # 71717

Service Request Ticket - # 71717

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Service Request Information

CONTACT	Name	Witwer, Kathy	Date	Apr 04, 2019 01:11 PM
	Department	Business/Economics Division	Phone	88421
	Location		Email	witwerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141258 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5JTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5JTHV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D4:72:65

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Apr 09, 2019 08:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Apr 09, 2019 08:39 AM	Done!	Add Attachment
Gino Salazar	Apr 08, 2019 04:55 PM	Task reassigned to Shina Oladiti.	Add Attachment
Gino Salazar	Apr 08, 2019 04:55 PM	I left the computer on your desk	Add Attachment
Gino Salazar	Apr 08, 2019 04:55 PM	Task reassigned to Shina Oladiti.	Add Attachment
Gino Salazar	Apr 08, 2019 04:55 PM	I left the computer on your desk	Add Attachment
Gino Salazar	Apr 08, 2019 04:54 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Gino Salazar	Apr 08, 2019 04:54 PM	I just went and the front desk person was not there, I have the computer imaged and ready to be delivered, its urgent it gets delivered first thing in the morning.	Add Attachment
Peter Puettmann	Apr 08, 2019 02:41 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Alix Karkanen	Apr 08, 2019 11:58 AM	Task reassigned to UCS Tech.	Add Attachment
Alix Karkanen	Apr 08, 2019 11:57 AM	Fred is unable to open his computer, kathy says someone can come by today after 1 to around 4:45.	Add Attachment
Yumin Chen	Apr 04, 2019 05:09 PM	Email send.	Add Attachment
Yumin Chen	Apr 04, 2019 05:05 PM	Check! No problem, suggest reimage	Add Attachment
Megan Thibeault	Apr 04, 2019 01:58 PM	Task reassigned to Yumin Chen.	Add Attachment
Megan Thibeault	Apr 04, 2019 01:58 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Emma Feldman	Apr 04, 2019 01:11 PM	Computer is super slow all the time, not just during start up. He will be out of his office after 2pm but Kathy said she can let a tech in to work on it if they come after 2pm.	Add Attachment