Service Request Ticket - # 71720

Service Request Information

CONTACT Name Peet, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 04, 2019 04:17 PM
Department Deaf Studies and Professional Studies Phone
Location Email peetb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150442[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 257LFB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 257LFB2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2015004715

Wired NIC 18:66:DA:02:AB:B6

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann May 03, 2019 10:54 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann May 03, 2019 10:54 AM 
returned to instructor station
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Peter Puettmann Apr 30, 2019 03:28 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Reggie Johnson Apr 19, 2019 03:49 PM 
cpu is reimaged and ready to be returned. Sitting 
in outbox
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Nathan Sauer Apr 05, 2019 01:49 PM 
Task reassigned to Peter Puettmann.
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Nathan Sauer Apr 05, 2019 01:49 PM 
Replaced CPU with loaner this morning. The phantom 
touching seemed to go away when the Smart touch 
drivers were installed on the loaner CPU. Not sure 
it is fixed, but seemed better.
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Peter Puettmann Apr 04, 2019 04:48 PM 
Task reassigned to Nathan Sauer.
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Peter Puettmann Apr 04, 2019 04:45 PM 
replacing cpu with loaner W#20130532[Edit Inv]
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Peter Puettmann Apr 04, 2019 04:44 PM 
it appears as though the touchscreen is
malfunctioning and thinking its being touched when
it isnt. also the CPU power light is blinking
amber 2,1, which comes back as a system board
failure.
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Alix Karkanen Apr 04, 2019 04:17 PM 
****This is an email****
Hello, I had issues with computer in room 201, 
(RWEC)my class is done but there's another 
class so maybe need to be fixed. Thank you.The 
PPTs kept moving forward and backwards without 
my touching the keyboard, and when I tried to 
use the Internet, it kept switchingtabs. Maybe 
a problem with the house? Or the interface.
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