Service Request Ticket - # 71736

Service Request Information

CONTACT Name Smith, Raina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 08, 2019 10:21 AM
Department Phone
Location Email smithrk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130879[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43H9V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43H9V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop SEPT2016

Wired NIC 34:17:EB:A6:8C:3D


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public

Entered by Date Memo
Peter Puettmann Apr 08, 2019 03:08 PM
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Apr 08, 2019 03:08 PM
i couldnt recreate the problem. computer actually
seemed to work really well. theyll call if it
happens again and snap a photo for us as well. 
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Peter Puettmann Apr 08, 2019 02:42 PM
Task reassigned to Peter Puettmann.
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Alix Karkanen Apr 08, 2019 10:21 AM
Hello,

One of my student workers is having an issue 
with her computer and it's giving her a message 
saying something about deleting an index code 
when she turns the computer on. It was doing 
that for about 20 minutes when she got here 
this morning, so I think someone should 
probably come take a look at it and find out 
what's wrong with it. The WOU computer number 
is 20130879[Edit Inv].

Please let me know if you need any additional 
information from me.

Thank you!
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