Service Request Ticket

Service Request Information

CONTACT	Name	Graber, Rebecca	Date	Apr 08, 2019 11:13 AM
	Department	Graduate Studies	Phone	89524
	Location		Email	graberb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170898 (opens in a new window)	Bldg/Room	VICK 104
	Service Tag		Description	Xerox VersaLink C400 Color Laser Printer #C400/DN
	Serial No.	7HB460458	Location	Graduate Office replacing W#20110618
	Model	C400/DN	Hostname	ad-breedlove / ad-breedlovecolor
	Notes	Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages; NOT STUDENT TECH; NETWORKED IP ADDRESS:140.211.116.92 RMA:7HB458393	Ink/Toner Refill
	Wired NIC	9C:93:4E:65:B1:47

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Apr 09, 2019 10:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Apr 09, 2019 10:51 AM	She said the printer is working fine now.	Add Attachment
Shina Oladiti	Apr 09, 2019 08:39 AM	Stopped by but the office was locked.	Add Attachment
Megan Thibeault	Apr 09, 2019 07:50 AM	Task reassigned to Shina Oladiti.	Add Attachment
Gino Salazar	Apr 08, 2019 03:40 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Apr 08, 2019 03:40 PM	They are unavailable until 8am tomorrow	Add Attachment
Megan Thibeault	Apr 08, 2019 02:43 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Alix Karkanen	Apr 08, 2019 11:35 AM	**This is an email** FYI: I'll be leaving for lunch at noon. Back by 1. Office may be closed. Becky	Add Attachment
Alix Karkanen	Apr 08, 2019 11:13 AM	Becky emailed saying she was having trouble printing, asked for more info but she didn't really give any other than there isn't an error code on her computer or the printer. WOU# on printer is 20170898.	Add Attachment