Service Request Ticket - # 71740

Service Request Information

CONTACT Name Gibson, Lindsey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 08, 2019 11:47 AM
Department University Housing Phone 88302
Location Email gibsonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160899[Edit Inv] (opens in a new window) Bldg/Room ACK 173
Service Tag 97K93H2 Description Dell Latitude E5470, i7-6820HQ(Quad Core, 2.7GHz)
Serial No. 97K93H2 Location Lindsey Gibson

CPU Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;

Wired NIC D4:81:D7:DC:1C:97


Wireless NIC F8:DA:0C:3D:5A:B7

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Apr 22, 2019 09:24 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Apr 22, 2019 09:24 AM 
Kyle M. picked up the computer.
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John Rushing Apr 08, 2019 04:36 PM 
Sent in a dell repair request, not sure it will be 
covered.  I talked to Tricia and she said they 
usually do not cover this.
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Bradley Karkanen Apr 08, 2019 11:49 AM 
Loaner is 20131105[Edit Inv]
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Bradley Karkanen Apr 08, 2019 11:47 AM 
Battery is swelling up. Needs to be replaced.
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