Service Request Ticket - # 71742

Service Request Information

CONTACT Name Freedman, Cheri   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 08, 2019 12:04 PM
Department The Research Institute Phone 89280
Location Email freedmanc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130035[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. F56V7Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APR2018 SR#67221;

Wired NIC B8:CA:3A:A2:E3:8C

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Apr 08, 2019 01:14 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Apr 08, 2019 01:14 PM 
Fixed real quick
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Gino Salazar Apr 08, 2019 12:36 PM 
Task reassigned to Giovanni Salazar.
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Alix Karkanen Apr 08, 2019 12:04 PM 
Cheri called for a student worker whose hard 
drive died last week (could not find that 
ticket) and that was taken care of, but Adobe 
and Microsoft were not reinstalled. Might also 
need printers connected.
Student is Clarissa Zurita
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