Service Request Ticket - # 71746

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 09, 2019 08:30 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131102[Edit Inv] (opens in a new window) Bldg/Room RWEC 210
Service Tag Description Apple MacBook Air 13.3-inch #Z0P0
Serial No. C02MV4A6F6T6 Location TED/Video Productions contact Kimber Townsend

CPU Intel Core i5(1.4GHz, dual core, 3MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0094370, Screenflow v4.5 acad. from VISA2013004062; CANCELED MAY2020 REMOVE ---- Adobe CC** Full Suite(serialized desktop) order9912 OCT2017 -----

Wireless NIC 48:D7:05:C0:13:77


Bluetooth NIC 48:D7:05:C0:13:78

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin May 23, 2019 01:27 PM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin May 23, 2019 01:27 PM 
All looks good in Sophos Central now.
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Megan Thibeault May 23, 2019 11:11 AM 
Task reassigned to Brittany Newman.
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Megan Thibeault May 23, 2019 11:11 AM 
I emailed the user and Kimber telling them to get
youtube premium and to please stop using freeware
to download youtube videos.
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Megan Thibeault May 14, 2019 08:12 AM 
Emailed Cindy and Kimber
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Brittany Franklin Apr 09, 2019 08:30 AM 
These are the current Sophos alerts, that are either under the users ryanc or amcdonald. We keep getting Sophos email alerts from these users over the past few days on W20131102.

PUA detected: 'Generic PUA DL' at '/Users/ryanc/Downloads/FreeYouTubeDownload_4.1.30.1201_d.exe'
PUA detected: 'Generic PUA FN' at '/Users/ryanc/Library/Application Support/amc/helperamc.app/Contents/Resources/infs'
PUA detected: 'FakeFileOpener' at '/Users/ryanc/Library/Application Support/Mac File Opener/Mac File Opener.app/Contents/MacOS/Mac File Opener'
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