Service Request Ticket - # 71751

Service Request Information

CONTACT Name Flatt, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 09, 2019 11:15 AM
Department Natural Science/ Chemistry Phone 88644
Location Email flattp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160590[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag HRYYMD2 Description Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
Serial No. HRYYMD2 Location SLGF Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 48:4D:7E:D2:FC:EE

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Apr 15, 2019 09:18 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
John Rushing Apr 15, 2019 09:18 AM 
Office was missing a lot of it components so I 
reinstalled and made sure it was activated.
 Add Attachment
John Rushing Apr 15, 2019 09:17 AM 
The CPU W# is actually 20160590[Edit Inv]
 Add Attachment
Brighton Bohnenkamp Apr 09, 2019 11:19 AM 
****This is an email****

Fortunately it only one station that is missing 
the software....computer 20160648[Edit Inv].  It is in 
the very corner of the lab (southeast).  This 
is not an emergency anymore as the other 
stations are okay...

Whenever this can be updated we would 
appreciate it!  Thank you!
 Add Attachment
Brighton Bohnenkamp Apr 09, 2019 11:15 AM 
****This is an email****
Hi There,

I am over in the Chemistry dept working in DFSC 
room 107.  This is one of our lab classes.  
Somewhere in the reimaging of our computer 
systems, the microsoft office programs were not 
uniformly installed at all the computer 
stations.  ie only some of them only have 
access to important graphing programs like 
excel.  

Would it be possible to have someone come over 
and make sure that all the microsoft office 
software is installed at each station before 
tomorrow? We are actively doing labs in here 
and this was unexpected.  The room is free 
today from noon to 3 pm.  

Thank you very much for a quick response.  I 
will try to identify all the stations lacking 
the programming to streamline the process as 
much as possible.
 Add Attachment