Service Request Ticket - # 71754

Service Request Information

CONTACT Name Granger Ross, Crystal   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 09, 2019 01:04 PM
Department Student Health & Counseling Center Phone 88058
Location Email rossc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20170854[Edit Inv] (opens in a new window) Bldg/Room SHCC 104
Service Tag Description Brother ImageCenter Desktop Scanner#ADS-2800W
Serial No. U64278M7G198342 Location Crystal Ross (for use with W#20140298)
TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker May 02, 2019 08:37 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker May 02, 2019 08:37 AM 
The issue is no longer happening with her new 
machine. I am guessing the driver on her old 
machine was having issues.
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Gino Salazar Apr 17, 2019 11:39 AM 
Task reassigned to Shandelle Pepper.
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Gino Salazar Apr 17, 2019 11:39 AM 
I got it so now it works every other time
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Gino Salazar Apr 16, 2019 01:19 PM 
So other users in her department have brother scanners and don't 
have the issues
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Gino Salazar Apr 10, 2019 02:54 PM 
Deemer said to speak to Michael Soukup
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Gino Salazar Apr 10, 2019 12:08 PM 
Task reassigned to Giovanni Salazar.
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Brighton Bohnenkamp Apr 09, 2019 01:04 PM 
Her scanner is only scanning 3 of 7 pages of her 
document and then saying the job is complete
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