Service Request Ticket

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Service Request Information

CONTACT	Name	Student, Student	Date	Apr 09, 2019 03:11 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180358 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02XG0B7J1G9	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938; TRANSFFERED AS SHARED DEVICE to20180358-Adobe CC 2018 Desktop Suite as SERIALIZED desktop originally W#20120384 SPET2018 order7834;
	Wired NIC	18:81:0E:DB:CA:58
	Wireless NIC	68:FE:F7:06:E3:64
	Bluetooth NIC	18:81:0E:DB:CA:59

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Apr 26, 2019 01:50 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Apr 26, 2019 01:50 PM	**This is an email** It seems to be working okay, we had an event to go to that I needed to print things for.	Add Attachment
Shina Oladiti	Apr 25, 2019 01:01 PM	Sent an email to user to get update, after running an update. I went back and she already logged it.	Add Attachment
Shina Oladiti	Apr 25, 2019 08:14 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Apr 24, 2019 10:09 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Apr 24, 2019 10:09 AM	**This is an email** I will be in all day Thursday.	Add Attachment
Megan Thibeault	Apr 23, 2019 07:44 AM	emailed user	Add Attachment
Gino Salazar	Apr 17, 2019 02:57 PM	Couldn't find the person, will try again Friday	Add Attachment
Megan Thibeault	Apr 16, 2019 12:08 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Apr 16, 2019 12:05 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Apr 16, 2019 12:05 PM	Around today	Add Attachment
Megan Thibeault	Apr 11, 2019 08:30 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Apr 11, 2019 08:30 AM	**This is an email** Shaylie, We have an open SR for portal and google drive issues, we missed you on Tuesday. When would be a good time for a tech to come by and get this issue resolved? Thanks, Megan	Add Attachment
Brighton Bohnenkamp	Apr 09, 2019 03:11 PM	Shaylie Pickrell spickrell15@mail.wou.edu	Add Attachment
Brighton Bohnenkamp	Apr 09, 2019 03:11 PM	**This is an email** I am in Todd Hall room 230	Add Attachment
Brighton Bohnenkamp	Apr 09, 2019 03:11 PM	**This is an email** Hi, My name is Shaylie Pickrell and I work over at TRI with the SPMHP grant. I have been having issues with my computer continuing to log me out of things and not allowing me to sign back in for longer than 30 seconds. Was wondering if there is anything you guys can do. -Shaylie Pickrell	Add Attachment