Service Request Ticket - # 71758

Service Request Information

CONTACT Name Gauntz, Danielle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 09, 2019 03:20 PM
Department University Computing Solutions Phone 88215
Location Email gauntzd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140383[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch with Retina 5K display #Z0QX
Serial No. C02NX0AZFY14 Location PDR

CPU Intel Core i7(4.0GHz quad)


OS MAC OS X 10.10 (Yosemite) Software MS Office for MAC from WOU License, Transferable from W#20100351: Adobe Master Collection CS5 Mac from P0077649, Adobe Creative Suite 6 Design & Web Premium License from P0094208,

Wired NIC AC:87:A3:07:31:17


Wireless NIC B8:09:8A:C2:FF:6F


Bluetooth NIC B8:09:8A:C2:FF:70

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Apr 16, 2019 11:48 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Apr 16, 2019 11:48 AM 
She was able to access Dream-Weaver.
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Tricia Flaherty Apr 16, 2019 11:46 AM 
https://helpx.adobe.com/download-install/using/install-
apps-number-of-computers.html
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Tricia Flaherty Apr 16, 2019 11:43 AM 
also discuss number of logins if more then 2 stations, it may 
bump her off others
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Tricia Flaherty Apr 16, 2019 11:42 AM 
named user verified double check user name is gauntzd@wou.edu
for troubleshooting the named user issue with "trial" 
https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-
trial-mode-after-purchase.html
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Shina Oladiti Apr 11, 2019 10:22 AM 
We might have to wait for Tricia to be back.
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Shina Oladiti Apr 11, 2019 08:13 AM 
Task reassigned to Shina Oladiti.
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Brighton Bohnenkamp Apr 09, 2019 03:20 PM 
****This is an email****
My Creative Cloud is not syncing properly and 
I'm not able to open DreamWeaver and a few of 
the other programs I need on my mac. Could 
someone help with this?
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