Service Request Ticket - # 71765

Service Request Information

CONTACT Name Templeton, Jeffrey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 10, 2019 09:28 AM
Department Natural Science Division Phone 88858
Location Email templej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110152[Edit Inv] (opens in a new window) Bldg/Room NS 211
Service Tag 34YJZQ1 Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34YJZQ1 Location Jeff Templeton(back Office WIN7 OFF NETWORK)

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010, Adobe DesignPremCS5.5 WIN P0084219; Adobe CC201* subscription NamedUser(Jeff Templeton)JUNE2017;

Wired NIC 78:2B:CB:B3:96:AF

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jun 04, 2019 08:39 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Apr 10, 2019 11:34 AM 
Updates drivers and uninstall multiple software on
the machine. He did not want it upgrade. Deleted
cache and cookies. It is working fine now and i
asked him to keep an eye on it.
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Natalie Plasker Apr 10, 2019 09:28 AM 
Working in his office he had his cpu freezing up
on him, and he would have to do a hard reboot. He
then went and grabbed his other cpu and plugged it
in and he is now having the same problem with that
computer as well.  

WOU#s
20110152[Edit Inv]
20110604[Edit Inv]
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