Service Request Ticket - # 71777

Service Request Information

CONTACT Name Gardner, Tammy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 10, 2019 02:56 PM
Department Child Development Center Phone 88238
Location Email gardnert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150776[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. 30C5HC2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715

Wired NIC 28:F1:0E:0E:CD:BB


Wireless NIC 40:49:0F:06:28:6F

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Apr 24, 2019 09:26 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Apr 24, 2019 09:26 AM 
Forgot her wifi so she's good for now
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Gino Salazar Apr 24, 2019 09:25 AM 
She gets connected to wifi while her pc is docked
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Alix Karkanen Apr 24, 2019 08:15 AM 
****This is an email****
anytime before   If you want to call and walk 
me through, I don't mind.   but call me at 208-
659-2970 so I can go in my office.   

Thanks.
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Megan Thibeault Apr 24, 2019 08:12 AM 
Task reassigned to Giovanni Salazar.
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Alix Karkanen Apr 24, 2019 08:05 AM 
Status changed from (5) Completed to (1) Pending
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Alix Karkanen Apr 24, 2019 08:05 AM 
****This is an email****
I am having the same problems connecting to the 
internet again.
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Shina Oladiti Apr 11, 2019 10:19 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Apr 11, 2019 09:40 AM 
The issue is with her wireless connection. Once it’s on wired it 
works great.
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Megan Thibeault Apr 11, 2019 08:17 AM 
Task reassigned to Shina Oladiti.
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Shandelle Plasker Apr 10, 2019 02:56 PM 
When she opens google chrome she gets an error 
that says Youtube API cannot be loaded. Then 
she can not do anything on the browser.

I had her open Firefox and the same thing 
happens. Maybe malware?
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