Service Request Ticket

Service Request Information

CONTACT	Name	Hsieh, Bau Hwa	Date	Apr 11, 2019 02:56 PM
	Department	Social Science	Phone	88853
	Location		Email	hsiehb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100664 (opens in a new window)	Bldg/Room	BELL 224
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	C17FD7LGDH2G	Location	Bau Hwa Hsieh(NOT HERS - REPLACED CJ W#20060228)
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0079025
	Wired NIC	10:9A:DD:6B:72:74
	Wireless NIC	E0:F8:47:33:94:84
	Bluetooth NIC	E0:F8:47:33:94:85

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Apr 12, 2019 01:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Apr 12, 2019 01:21 PM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Apr 12, 2019 01:21 PM	self resolved	Add Attachment
Alix Karkanen	Apr 11, 2019 03:56 PM	Task reassigned to UCS Tech.	Add Attachment
Alix Karkanen	Apr 11, 2019 03:56 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Apr 11, 2019 03:56 PM	Called again, needs chrome installed on her computer	Add Attachment
John Rushing	Apr 11, 2019 03:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Apr 11, 2019 03:41 PM	She picked up laptop.	Add Attachment
John Rushing	Apr 11, 2019 02:57 PM	Computer ready for pickup.	Add Attachment
John Rushing	Apr 11, 2019 02:57 PM	Replaced HD with old HD out of broken computer and Imaged it to 10.13.6.	Add Attachment
John Rushing	Apr 11, 2019 02:56 PM	The computer is not seeing the HD. Blinking file folder on startup.	Add Attachment