Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Apr 12, 2019 08:54 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140201 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch #Z0PF
	Serial No.	D25N712NF8J9	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(3.2GHz, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0095171, Apple Logic Studio(Logic Pro X) renewal on P0095256, Finale 2014c site license on P0095335
	Wired NIC	0C:4D:E9:B8:DA:86
	Wireless NIC	88:63:DF:A5:03:C3
	Bluetooth NIC	88:63:DF:A5:03:C4

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	ychen13@wou.edu	889285

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Apr 15, 2019 04:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Apr 15, 2019 04:36 PM	Re-scan done. No threat found.	Add Attachment
Yumin Chen	Apr 15, 2019 12:11 PM	Also met the person who did it.	Add Attachment
Yumin Chen	Apr 15, 2019 12:11 PM	Deleted the files and it's scanning right now. Going to take some time.	Add Attachment
Megan Thibeault	Apr 15, 2019 09:27 AM	Task reassigned to Yumin Chen.	Add Attachment
Brittany Franklin	Apr 15, 2019 09:06 AM	It also detected a TROJAN /Users/zcheng18/Desktop/m18/Project File Backups.zip /Users/zcheng18/Downloads/S/Project File Backups/autorun.inf	Add Attachment
Robbie Downin	Apr 12, 2019 02:48 PM	Deleted the file and started a fresh scan	Add Attachment
Brittany Franklin	Apr 12, 2019 08:54 AM	Sophos detected this type of malware: VBS/AutoRun-UC on W20140201, which sounds pretty bad. Path to malware: /Users/zcheng18/Downloads/Project File Backups/Thumb.db Computer may need to be reimaged...	Add Attachment