Service Request Ticket

Service Request Information

CONTACT	Name	Dreyer, Kyler	Date	Apr 12, 2019 11:41 AM
	Department	Registrar’s Office	Phone	88806
	Location		Email	dreyerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170254 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	4CQPHL2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	4CQPHL2	Location	Michael Ellis
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:0B:C2:62

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Apr 12, 2019 03:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Apr 12, 2019 03:00 PM	rebooted pc and drives reappeared	Add Attachment
Megan Thibeault	Apr 12, 2019 02:08 PM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Apr 12, 2019 02:08 PM	Check vdi too	Add Attachment
Brittany Franklin	Apr 12, 2019 02:07 PM	Task reassigned to UCS Tech.	Add Attachment
Brittany Franklin	Apr 12, 2019 02:07 PM	Ran the -checkuser -fixhome flags on the user script. His permissions should be good.	Add Attachment
Megan Thibeault	Apr 12, 2019 01:59 PM	Task reassigned to Brittany Newman.	Add Attachment
Gino Salazar	Apr 12, 2019 01:34 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Emma Feldman	Apr 12, 2019 12:38 PM	He logged out and logged back in and it's working now...keeping task open just in case..	Add Attachment
Brighton Bohnenkamp	Apr 12, 2019 11:41 AM	For some reason my work station is no longer mapped to my H Drive. WS: 20170254	Add Attachment