Service Request Ticket

Service Request Information

CONTACT	Name	Behnke, Lyra	Date	Apr 15, 2019 08:36 AM
	Department	Deaf Studies and Professional Studies	Phone	88322
	Location		Email	behnkel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141297 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25PX0VBF8J7	Location	Going to PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 OCT2019;
	Wired NIC	98:5A:EB:D2:67:C7
	Wireless NIC	B8:09:8A:DB:D5:57
	Bluetooth NIC	B8:09:8A:DB:D5:58

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Apr 16, 2019 01:54 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Apr 16, 2019 01:54 PM	Done!	Add Attachment
Shina Oladiti	Apr 16, 2019 10:44 AM	Backing up her files now. Her machine is running on old OS	Add Attachment
Megan Thibeault	Apr 16, 2019 07:29 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Apr 15, 2019 08:43 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Alix Karkanen	Apr 15, 2019 08:36 AM	Last week Lyra was having issues with her H drive, but she restarted her computer over the weekend and it seems to be working, but she would still like someone to come by as she thinks it might need updated. she is busy today, and would like someone to come by at 9:30 tomorrow.	Add Attachment