Service Request Ticket - # 71808

Service Request Information

CONTACT Name Myers, Jeffrey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 15, 2019 01:09 PM
Department Natural Science Division Phone 88365
Location Email myersj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160945[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 1553LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 1553LH2 Location PDR 2023 Giveaway

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552(order10108);

Wired NIC 50:9A:4C:45:DE:74

TECHS Submitted by Nathan Sauer Contact sauern@wou.edu 88960
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault May 15, 2019 08:25 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault May 15, 2019 08:25 AM 
Closing this ticket since I haven't heard anything
else.
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Megan Thibeault Apr 22, 2019 10:38 AM 
We can't put a loaner in and we can't reimage..
not sure what we should do now. Hamid said to just
wait.
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Gino Salazar Apr 16, 2019 12:24 PM 
Task reassigned to Megan Eichler.
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Gino Salazar Apr 16, 2019 12:24 PM 
Status changed from (1) Pending to (4) On Hold
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Megan Thibeault Apr 16, 2019 07:34 AM 
Task reassigned to Giovanni Salazar.
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Megan Thibeault Apr 16, 2019 07:34 AM 
Please continue to load software on the loaner
station.
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Megan Thibeault Apr 16, 2019 07:34 AM 
Emailed Hamid, waiting on a response if we can
swap the station.
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Gino Salazar Apr 15, 2019 04:39 PM 
Peters setting up loaner
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Nathan Sauer Apr 15, 2019 01:14 PM 
Status changed from (2) Scheduled to (1) Pending
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Megan Thibeault Apr 15, 2019 01:13 PM 
Is the user using dropbox, it makes the computer
freeze at login.
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Megan Thibeault Apr 15, 2019 01:12 PM 
Status changed from (1) Pending to (2) Scheduled
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Megan Thibeault Apr 15, 2019 01:12 PM 
Open at 3:20 until 4pm
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Nathan Sauer Apr 15, 2019 01:09 PM 
Email from Hamid Behmard: Colleagues,

Jeff Myers is teaching in NS 101 and he has 
serious issues with the computer in that room. 
He mentioned that the computer freezes for more 
than 15 to 20 minutes. It is so bad that many 
students leave the classroom.

Jeff also has many problems with the computer 
in his office.

Could we please try to help with these issues?

Thank you very much.
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