Service Request Ticket - # 71812

Service Request Ticket - # 71812

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Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Apr 16, 2019 08:36 AM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141102 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BYZNV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BYZNV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D4:85:68

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Apr 23, 2019 02:10 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Apr 23, 2019 02:09 PM	Swapped it it for the actual PC and its working fine now.	Add Attachment
Shina Oladiti	Apr 22, 2019 08:22 AM	Machine in OUTBOX	Add Attachment
Shina Oladiti	Apr 22, 2019 08:12 AM	Delivered loaner and the actual machine is ready for delivery.	Add Attachment
Shina Oladiti	Apr 18, 2019 09:18 AM	Loaner is prepped and ready to be delivered. Room is available between 12 - 2pm today.	Add Attachment
Shina Oladiti	Apr 17, 2019 09:23 AM	The loaner is setup, brought back the actual machine and it is on standup desk imaging.	Add Attachment
Shina Oladiti	Apr 17, 2019 09:22 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Apr 16, 2019 01:54 PM	Can you make sure that Scott Beaver is an admin on it.	Add Attachment
Megan Thibeault	Apr 16, 2019 01:53 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Apr 16, 2019 12:31 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Apr 16, 2019 11:32 AM	The loaner is ready.	Add Attachment
Shina Oladiti	Apr 16, 2019 09:21 AM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Apr 16, 2019 09:21 AM		Add Attachment
Megan Thibeault	Apr 16, 2019 08:36 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Apr 16, 2019 08:36 AM	MNB 130 SC station is not running well at all.. I have the list of software needed, we need to prep a loaner.	Add Attachment