Service Request Ticket - # 71813

Service Request Information

CONTACT Name Djokotoe, Vivian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 16, 2019 10:29 AM
Department Criminal Justice Phone 88358
Location Email djokotoev@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171250[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02WV0ZVJ1G9 Location PDR

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552;

Wired NIC 14:20:5E:06:4E:78


Wireless NIC 78:7B:8A:DA:67:2A


Bluetooth NIC 14:20:5E:06:4E:79

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti May 02, 2019 11:56 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti May 02, 2019 11:55 AM 
Setup completed. Brought back the old machine.
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Shina Oladiti Apr 30, 2019 07:47 AM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Apr 29, 2019 11:54 AM 
Task reassigned to Shina Oladiti.
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Shina Oladiti Apr 29, 2019 11:54 AM 
****This is an email****
Hello Shina,
Could we do Thursday May 2nd? Anytime between 10am
and 1pm would work for me. Let me know when to
expect you.
Vivian
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Shina Oladiti Apr 29, 2019 10:17 AM 
****This is an outgoing email****
Hi Vivian,

I need some additional information regarding
service request #71813

Description: GFA SETUP: iMac 21.5in W#20171250[Edit Inv] to
Maaske 207 for V. Djokotoe

Would like to let you know that your iMac is ready
fro delivery. Is there a specific time/date that
is more convenient to have us bring it in and set
it up. 

Please, backup your Files/Documents on the old one
as its going to replaced.

Regards,
Shina UCS
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Public
Shina Oladiti Apr 29, 2019 10:13 AM 
Prepped and ready for delivery. It is back on the
inventory counter.
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Gino Salazar Apr 24, 2019 11:48 AM 
This one was having issues, am reimaging it and hopefully that fixes it
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Gino Salazar Apr 19, 2019 09:23 AM 
Task reassigned to UCS Tech.
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Gino Salazar Apr 19, 2019 09:23 AM 
Imaging on the standup desk
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Robbie Downin Apr 16, 2019 10:29 AM 
GFA SETUP: Deliver Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK to Maaske 207
New items: W#20171250[Edit Inv] (iMac)
Old items: W#20140641[Edit Inv] (iMac)
No additional software.
Items will be on inventory counter.
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