Service Request Ticket

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Service Request Information

CONTACT	Name	Guy, Trisha	Date	Apr 16, 2019 11:58 AM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180761 (opens in a new window)	Bldg/Room	SHCC Reception Area
	Service Tag	2XL13W2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	2XL13W2	Location
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:D6:9E:FB

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Tracking

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	May 08, 2019 01:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	May 08, 2019 01:53 PM	Old Loaner W#20130528 and monitor W#20140300 back to UCS and inventory updated.	Add Attachment
Yumin Chen	May 08, 2019 01:52 PM	Delivered and Setup.	Add Attachment
Yumin Chen	May 08, 2019 10:33 AM	Any day this week after 12 and before 4.	Add Attachment
Yumin Chen	May 08, 2019 10:18 AM	Email send	Add Attachment
Yumin Chen	May 08, 2019 10:18 AM	Contact Person Updated: Alexis Page	Add Attachment
Megan Thibeault	May 08, 2019 08:04 AM	Yumin try to contact Alexis Page for delivery	Add Attachment
Yumin Chen	May 06, 2019 09:30 AM	**This is an outgoing email** Hi Trisha, I need some additional information regarding service request #71815 Description: 4/29 4pm****NEW EQUIP SETUP: OptiPlex 7060 W#20180761 & 27in monitor W#20180762 to SHCC Reception Your new computer is ready, what time is good for us to come to deliver? Thanks, UCS	Add Attachment Public
Yumin Chen	May 01, 2019 11:06 AM	**This is an outgoing email** Hi Trisha, I need some additional information regarding service request #71815 Description: 4/29 4pm****NEW EQUIP SETUP: OptiPlex 7060 W#20180761 & 27in monitor W#20180762 to SHCC Reception Sorry, we were not able to deliver your computer on time, do you have another available time on Thursday or Friday? Best, UCS	Add Attachment Public
Gino Salazar	Apr 29, 2019 03:46 PM	Task reassigned to Yumin Chen.	Add Attachment
Gino Salazar	Apr 29, 2019 03:46 PM	Task reassigned to Yumin Chen.	Add Attachment
Peter Puettmann	Apr 26, 2019 09:55 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Apr 26, 2019 09:35 AM	Today would be a good time to do this before 12:00 or Monday before 12:00 or after 2:00.	Add Attachment
Shina Oladiti	Apr 25, 2019 08:37 AM	**This is an outgoing email** Hi Trisha, I need some additional information regarding service request #71815 Description: NEW EQUIP SETUP: OptiPlex 7060 W#20180761 & 27in monitor W#20180762 to SHCC Reception Checking to know the best time to bring this machine in for setup/delivery. Please, get back to me with time/date that is convenient for you to have us come in. Regards, Shina	Add Attachment Public
Shina Oladiti	Apr 25, 2019 08:35 AM	Gave admin right. Copy medicat to desktop when setting up the station.	Add Attachment
Shina Oladiti	Apr 25, 2019 08:32 AM	Prepped and ready for delivery.	Add Attachment
Shina Oladiti	Apr 25, 2019 08:24 AM	Prepped and ready for delivery.	Add Attachment
Peter Puettmann	Apr 19, 2019 08:36 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Apr 19, 2019 08:36 AM	on standup desk getting sticked	Add Attachment
Robbie Downin	Apr 16, 2019 11:58 AM	NEW EQUIP SETUP: Deliver Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core W#20180761 and Dell UltraSharp 27inch QHD Monitor #U2719D W#20180762 to SHCC Reception [order #11006] New items: W#20180761 (computer), W#20180762 (monitor) Currently has loaner W#20130528 Replacement for Alexis Page Items will be on inventory counter	Add Attachment