Service Request Ticket - # 71827

Service Request Information

CONTACT Name Granger Ross, Crystal   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 16, 2019 12:31 PM
Department Student Health & Counseling Center Phone 88058
Location Email rossc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180764[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag 2XMW2W2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 2XMW2W2 Location Loaner shelf - Not Imaged

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:D6:9D:4D

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Apr 26, 2019 03:26 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Apr 26, 2019 03:23 PM 
Setup completed. Brought back the old machine.
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Shina Oladiti Apr 26, 2019 01:49 PM 
Task reassigned to Shina Oladiti.
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Shina Oladiti Apr 25, 2019 01:24 PM 
****This is an email****
Hi!

 I am available this afternoon from 1:00-4:15.
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Shina Oladiti Apr 25, 2019 08:38 AM 
****This is an outgoing email****
Hi Crystal ,

I need some additional information regarding
service request #71827

Description: NEW EQUIP SETUP: OptiPlex 7060
W#20180764[Edit Inv] to SHCC 104 for C. Ross

Checking to know the best time to bring this
machine in for setup/delivery.

Please, get back to me with time/date that is
convenient for you to have us come in.

Regards,

Shina
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Public
Shina Oladiti Apr 25, 2019 08:38 AM 
Prepped and ready for delivery. It is back on the
inventory counter. Gave admin right.
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Peter Puettmann Apr 19, 2019 08:37 AM 
Task reassigned to UCS Tech.
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Peter Puettmann Apr 19, 2019 08:37 AM 
getting sticked on standup desk
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Robbie Downin Apr 16, 2019 12:31 PM 
NEW EQUIP SETUP: Deliver Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core to SHCC 104 [order #11012]
New items: W#20180764[Edit Inv] (computer)
Old items: W#20140298[Edit Inv] (computer), W#20140301[Edit Inv] (monitor), W#20100670[Edit Inv] (monitor)
She has Brother scanner W#20170854[Edit Inv] which may require an additional software install
Items will be on inventory desk
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