Service Request Ticket

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Service Request Information

CONTACT	Name	Laine, Maria	Date	Apr 16, 2019 12:33 PM
	Department	Education & Leadership	Phone	89289
	Location		Email	lainem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150412 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	SC1MRD0L6DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;
	Wired NIC	38:C9:86:42:65:8D
	Wireless NIC	A4:F1:E8:D5:E3:9C
	Bluetooth NIC	A4:F1:E8:D5:E3:9D

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Apr 18, 2019 11:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Apr 18, 2019 11:04 AM	She also returned the loaner assigned to her.	Add Attachment
Shina Oladiti	Apr 18, 2019 11:04 AM	She came in to pick up her laptop, i hard wired and make sure she could login in from home.	Add Attachment
Shina Oladiti	Apr 17, 2019 11:05 AM	Machine in OUTBOX, inventory is updated accordingly.	Add Attachment
Shina Oladiti	Apr 17, 2019 11:04 AM	**This is an outgoing email** Hi Maria, I need some additional information regarding service request #71828 Description: 4/16 mac not charging I would like to let you know that we have your machine ready to be delivered. Please, let me know what time and date works for you best to have me bring it in. Regards, Shina	Add Attachment Public
Shina Oladiti	Apr 17, 2019 11:00 AM	Replacement machine WOU#20150646	Add Attachment
Megan Thibeault	Apr 17, 2019 09:51 AM	Task reassigned to Shina Oladiti.	Add Attachment
Brighton Bohnenkamp	Apr 16, 2019 04:02 PM	**This is an email** I dropped off my laptop earlier today and Pete was going to get it back to me this afternoon. I had something come up and I will not be able to make it back to campus until tomorrow. If Pete will let me know when it is ready, I can either come by tomorrow morning or afternoon. Thank you,	Add Attachment
Brighton Bohnenkamp	Apr 16, 2019 12:33 PM	MAC not charging Pete set up loaner #20120659 and charger #20110788 Will be back on campus around 4, contact Via email or cell 503-871-4282	Add Attachment