Service Request Ticket

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Service Request Information

CONTACT	Name	Guy, Trisha	Date	Apr 16, 2019 12:54 PM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180763 (opens in a new window)	Bldg/Room	SHCC 136
	Service Tag	2XMV2W2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	2XMV2W2	Location	Trisha Guy, Administrative Assistant
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:D6:72:16

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	May 31, 2019 04:59 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	May 31, 2019 04:59 PM	done!	Add Attachment
Shina Oladiti	May 30, 2019 01:17 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Emma Feldman	May 30, 2019 12:28 PM	She is also available tomorrow 5/31 after 9am.	Add Attachment
Emma Feldman	May 30, 2019 12:25 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Emma Feldman	May 30, 2019 12:25 PM	**This is an email** I am available anytime before 3:00 on 5/30	Add Attachment
Shina Oladiti	May 21, 2019 04:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	May 21, 2019 04:56 PM	Delivered!	Add Attachment
Shina Oladiti	May 21, 2019 04:55 PM	She is waiting for facilities to dug a hole on her desk. Once that's done she will call use to come set it up.	Add Attachment
Shina Oladiti	May 15, 2019 11:09 AM	She still have the machine in her office.	Add Attachment
Shina Oladiti	May 15, 2019 11:09 AM	Stopped by and there was no way to get to the back of her desk. She would have to check with Facilities to help her pull out the desk and dug a hole where cables could go through.	Add Attachment
Shina Oladiti	May 15, 2019 09:39 AM	Task reassigned to Shina Oladiti.	Add Attachment
Gino Salazar	May 13, 2019 12:31 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Gino Salazar	May 01, 2019 11:01 AM	She is out for the week, she will hit us back when she returns	Add Attachment
Gino Salazar	Apr 29, 2019 01:14 PM	Email has been sent!	Add Attachment
Shina Oladiti	Apr 29, 2019 08:51 AM	Prepped and ready for delivery. It is back on the inventory counter.	Add Attachment
Peter Puettmann	Apr 19, 2019 08:37 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Apr 19, 2019 08:37 AM	getting sticked on standup desk	Add Attachment
Robbie Downin	Apr 16, 2019 12:54 PM	NEW EQUIP SETUP: Deliver Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core to SHCC 136 New items: W#20180763 (computer) Old Items: W#20140299 (computer), W#20111034 (monitor) No software to transfer, but you may need to install drivers for some of their other devices. Items will be on inventory counter	Add Attachment