Service Request Ticket - # 71830

Service Request Information

CONTACT Name Roscoe Ammann, Lauren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 16, 2019 01:01 PM
Department Behavioral Sciences Division Phone 88133
Location Email roscoel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150277[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. 3T5GH72 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715

Wired NIC F8:CA:B8:48:B7:1F


Wireless NIC 80:00:0B:D1:EC:50


Bluetooth NIC 80:00:0B:D1:EC:54

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Alix Karkanen Apr 17, 2019 11:52 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Alix Karkanen Apr 17, 2019 11:52 AM 
Picked up 11:52
Add Attachment
Shina Oladiti Apr 17, 2019 11:47 AM 
Laptop in OUTBOX.
 Add Attachment
Shina Oladiti Apr 17, 2019 11:36 AM 
Prepped and ready to be delivered.
Add Attachment
Bradley Karkanen Apr 17, 2019 09:51 AM 
Task reassigned to Shina Oladiti.
 Add Attachment
Bradley Karkanen Apr 17, 2019 08:42 AM 
Starting the image
 Add Attachment
Alix Karkanen Apr 17, 2019 07:54 AM 
****This is an email****
Thanks. You can wipe in clean. I am not sure if 
others have things saved on there, but they 
know it is a shared computer. I have had it for 
a while, so I am guessing it is fine. Please 
let me know when it is complete and I will come 
pick it up. Thank you! 

Thank you, 
Lauren.
Add Attachment
Brighton Bohnenkamp Apr 16, 2019 04:39 PM 
****This is an email****
Lauren,

The file should work when its transferred to a 
machine that has the program. As long as you 
have everything you need saved the tech is 
going to wipe the machine with out a back up. 
Let us know if you are ready for that and 
they'll start the process.

Thank you,
Brighton
Add Attachment
Brighton Bohnenkamp Apr 16, 2019 03:36 PM 
has question about file type, no one was in the 
back when she called back
 Add Attachment
Brighton Bohnenkamp Apr 16, 2019 03:02 PM 
Called to let user know it will need to be re 
imaged
 Add Attachment
Brighton Bohnenkamp Apr 16, 2019 01:01 PM 
Won't connect to wireless after updating
 Add Attachment