Service Request Ticket - # 71861

Service Request Ticket - # 71861

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Service Request Information

CONTACT	Name	Myers, Jeffrey	Date	Apr 18, 2019 12:31 PM
	Department	Natural Science Division	Phone	88365
	Location		Email	myersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180757 (opens in a new window)	Bldg/Room	SAC 129
	Service Tag	27R03W2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	27R03W2	Location	Student Workstation
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; Adobe Creative Cloud named user license for Jeff Myers install ADOBE CC desktop;
	Wired NIC	6C:2B:59:D6:9C:CD

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Apr 23, 2019 02:50 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Apr 23, 2019 02:46 PM	This is all good, brought back cpu 20110868 and monitor 20110984	Add Attachment
Megan Thibeault	Apr 23, 2019 08:08 AM	Dell was supposed to overnight the part, I just warrantied the part so it should be here tomorrow. You have successfully submitted request SR989722667.	Add Attachment
Megan Thibeault	Apr 23, 2019 08:00 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Apr 23, 2019 08:00 AM	SD Card Reader is missing working on getting a new one.	Add Attachment
Shina Oladiti	Apr 23, 2019 07:48 AM	**This is an email** Hi Shina - I think everything is off of the myersj user on the C drive. We should be ok to go. The new computer should have Adobe Creative Suite and MS Office. An updated quicktime, Firefox, and antivirus stuff would be useful. I don't have any other programs that I can't download online. MANY thanks!	Add Attachment
Shina Oladiti	Apr 23, 2019 07:48 AM	**This is an email** Sure! I won't be in my office, but Cinda in the main office can let you in if you don't have a key. The desktop is clear. I will want to save what is on the C drive. Many thanks!	Add Attachment
Shina Oladiti	Apr 23, 2019 07:47 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Apr 23, 2019 07:36 AM	SD card reader is still not here.	Add Attachment
Megan Thibeault	Apr 22, 2019 08:59 AM	The SD card reader should be here today.	Add Attachment
Shina Oladiti	Apr 22, 2019 08:49 AM	**This is an outgoing email** Hi Jeffrey, I need some additional information regarding service request #71861 Description: GFA SETUP: OptiPlex 7060 W#20180757 & 24in monitor W#20180758 to NS 213A for J. Myers I would like to let you know that your machine is ready for delivery. Please, let me know when is more convenient for you to have us bring it in. Regards, Shina	Add Attachment Public
Shina Oladiti	Apr 22, 2019 08:48 AM	Prepped and ready for delivery. Gave admin right and Creative Cloud is on there.	Add Attachment
Peter Puettmann	Apr 19, 2019 08:36 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Apr 19, 2019 08:36 AM	getting sticked on standup desk	Add Attachment
Robbie Downin	Apr 18, 2019 12:31 PM	GFA SETUP: Deliver Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to NS 213A New items: W#20180757 (computer), W#20180758 (monitors) Old items: W#20110868 (computer), W#20090307 (monitor), W#20090331 (monitor) Additional software: Adobe CC (has named user license) Items will be on inventory shelf	Add Attachment