Service Request Ticket - # 71863

Service Request Ticket - # 71863

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Service Request Information

CONTACT	Name	Student, Student	Date	Apr 19, 2019 08:06 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180324 (opens in a new window)	Bldg/Room	HL 106
	Service Tag		Description	Xerox Versalink C600/DNM Color Printer XPPS
	Serial No.	9RA681001	Location	24 Hour Lab - Printer 2 ( replaces W#20130049)
	Model	C600/DNM	Hostname	lab-studentlounge2
	Notes	XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; STUDENT TECH(XPPS); IP ADDRESS:140.211.112.40	Ink/Toner Refill	Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416
	Wired NIC	9C:93:4E:8A:49:6E

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	May 06, 2019 01:01 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Shandelle Plasker	May 06, 2019 01:01 PM	New maintenance kit fixed the issue.	Add Attachment
Shandelle Plasker	Apr 19, 2019 09:27 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Shandelle Plasker	Apr 19, 2019 09:27 AM	Hello, Alcove was called in for streaking issues. I just want to let you know that I have placed a service call for it for a new imagining unit. Thank you, Shandelle	Add Attachment
Brighton Bohnenkamp	Apr 19, 2019 08:07 AM	Contact Info: libweb@mail.wou.edu	Add Attachment Public
Brighton Bohnenkamp	Apr 19, 2019 08:06 AM	**This is an email** Hello! Our Alcove Printer on the 2nd floor of the Hamersly Library, 20180324, is printing streaks on papers. Please send help. Thanks! Hannah Info Desk Hamersly Library	Add Attachment