Service Request Ticket - # 71865

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 19, 2019 08:59 AM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20121128[Edit Inv] (opens in a new window) Bldg/Room HL
Service Tag Description BookEye 4 KIC Color System with custom cabinet:
Serial No. 001999AB6FC9 Location BookEye scanning station - 1st Floor-Copy Rm
TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Apr 19, 2019 09:39 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Gino Salazar Apr 19, 2019 09:39 AM 
It's all good just hard rebooted
 Add Attachment
Gino Salazar Apr 19, 2019 09:22 AM 
Task reassigned to Giovanni Salazar.
 Add Attachment
Brighton Bohnenkamp Apr 19, 2019 08:59 AM 
****This is an email****
Good morning, 
20121128[Edit Inv]  is the computer running the KIC 
scanner in the library. It is not loading the 
operating system. You can type in credentials 
and then it hangs while loading. 
I'm in a meeting until 9:30, but would 
appreciate a tech coming over soon as its a 
high-use machine. 
Thanks!
Janeanne
Add Attachment