Service Request Ticket - # 71870

Service Request Information

CONTACT Name Thibeault, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 22, 2019 09:03 AM
Department University Housing Phone 88319
Location Email thibeaultk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160948[Edit Inv] (opens in a new window) Bldg/Room PP 105
Service Tag 1535LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 1535LH2 Location Tyler Berry

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFER:

Wired NIC 50:9A:4C:45:DF:35

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Apr 30, 2019 10:21 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Apr 30, 2019 10:21 AM 
Also set it to auto update so she should be good for future use, she is 
on windows 7 at the moment so that may be something we have to 
deal with before too long
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Gino Salazar Apr 30, 2019 10:20 AM 
Okay just spoke with her and she says its been running much better
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Gino Salazar Apr 29, 2019 04:46 PM 
Need to go double check with Rebecca to see if she has noticed any 
improvements
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Gino Salazar Apr 26, 2019 10:06 AM 
Was severely behind in driver updates, like it hasn't been updated 
since we set it up lol, will probably need windows updates so I will 
head back in a while
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Gino Salazar Apr 26, 2019 09:23 AM 
Task reassigned to Giovanni Salazar.
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Alix Karkanen Apr 22, 2019 09:03 AM 
****This is an email****
Good morning,

My supervisor Rebecca Chiles told me this 
morning that her computer is running slow. We 
have run Malware Bytes on the computer but it 
didn't change a whole lot. I was hoping you 
could have someone take a look at it when you 
have a minute? Anytime will work for us!

Thank you,
Kevin Thibeault
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