Service Request Ticket - # 71882

Service Request Information

CONTACT Name Kunze, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 22, 2019 03:24 PM
Department Behavioral Sciences Division Phone 88344
Location Email kunzel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180031[Edit Inv] (opens in a new window) Bldg/Room TODD 315
Service Tag F6R5RQ2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. F6R5RQ2 Location NeuroLab data analysis laptop, c/o Joel Alexander

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC E4:B9:7A:0D:29:8D


Wireless NIC 3C:6A:A7:7B:91:C5


Bluetooth NIC 3C:6A:A7:7B:91:C9

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen May 06, 2019 10:05 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen May 06, 2019 09:02 AM 
Disregard last update wrong ticket
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Bradley Karkanen May 06, 2019 09:02 AM 
***This is an email***
I need to wait until Wednesday.  I'm swamped until then 
and don't want to change anything before that time.  
Tomorrow afternoon later may work too.  Do I need to be 
here?

Thanks,
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Bradley Karkanen May 06, 2019 08:50 AM 
The end user Joel. Came to the front desk looking for it. I 
gave the new machine to him. I am waiting for Tricia to 
make sure everything is updated in inventory correctly.
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Bradley Karkanen May 03, 2019 04:56 PM 
New machine 20180031[Edit Inv]
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Bradley Karkanen Apr 29, 2019 11:56 AM 
Looks like it is dead. Tricia is working on a replacement 
situation.
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Bradley Karkanen Apr 26, 2019 01:16 PM 
Reimaged it twice still does not work. Diagnostics came up 
clean. I also made sure SCCM had the latest drivers.
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Bradley Karkanen Apr 25, 2019 04:25 PM 
I updated the BIOS to the latest and am re-imaging it.
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Gino Salazar Apr 24, 2019 03:03 PM 
Task reassigned to Bradley Karkanen.
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Gino Salazar Apr 24, 2019 03:03 PM 
This computer keeps blue screening because of drivers, I'm leaving it 
on top of the stack of laptops we have between us. As soon as the 
imaging process gets toward the end it'll just fail out.
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Gino Salazar Apr 24, 2019 02:46 PM 
Reimaged then blue screened :/
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Gino Salazar Apr 24, 2019 11:32 AM 
20150261[Edit Inv]
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Gino Salazar Apr 23, 2019 12:24 PM 
Task reassigned to Giovanni Salazar.
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Brighton Bohnenkamp Apr 22, 2019 03:24 PM 
****This is an email****
Hello~ would you please reload windows on one 
of our laptops?

20130261[Edit Inv]

The laptop is sitting on the back shelf of the 
Behavioral Sciences Division office.  Any one 
of our faculty members can get it off the shelf 
for you if you arrive and I am not in the 
office.

Thank you very much!
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