Service Request Ticket

Service Request Information

CONTACT	Name	Navarete, Briana	Date	Apr 22, 2019 04:13 PM
	Department	Admissions Office	Phone	88193
	Location		Email	navareteb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110100 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34JKZQ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:6A:6F

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Apr 25, 2019 01:09 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Reggie Johnson	Apr 25, 2019 01:09 PM	Replaced power supply and returned to station. Cpu is working good after replacement	Add Attachment
Brighton Bohnenkamp	Apr 24, 2019 04:37 PM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Apr 24, 2019 03:48 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Apr 23, 2019 08:16 AM	This is already an exempt station. They would be to purchase a new one.	Add Attachment
Megan Thibeault	Apr 23, 2019 08:16 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Apr 22, 2019 04:13 PM	APSC 408	Add Attachment
Brighton Bohnenkamp	Apr 22, 2019 04:13 PM	If we can't get there today they will be available 4/24 from 2-5	Add Attachment
Brighton Bohnenkamp	Apr 22, 2019 04:13 PM	The computer won't turn on, I double checked it had power. the button won't light up	Add Attachment