Service Request Ticket

Service Request Information

CONTACT	Name	Freedman, Cheri	Date	Apr 23, 2019 08:03 AM
	Department	The Research Institute	Phone	89280
	Location		Email	freedmanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130035 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	F56V7Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APR2018 SR#67221;
	Wired NIC	B8:CA:3A:A2:E3:8C

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Apr 23, 2019 10:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Apr 23, 2019 10:03 AM	For some reason the boot sequenced changed. Re-changed it and restart the machine. It works fine afterwards.	Add Attachment
Shina Oladiti	Apr 23, 2019 09:28 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Apr 23, 2019 08:33 AM	Looks like the HD is dead	Add Attachment
Brighton Bohnenkamp	Apr 23, 2019 08:04 AM	**This is an email** ello, This workstation keeps getting the following errors. The user is able to eventually get logged in and work for a bit before the system shuts down and repeats these errors. I switched her to a laptop so the computer can be picked up for repair.	Add Attachment
Brighton Bohnenkamp	Apr 23, 2019 08:03 AM	error: start PXE over Ipv4 ( screenshots at SRD but very hard to read)	Add Attachment