Service Request Ticket - # 71889

Service Request Information

CONTACT Name Carrillo-Garcia, Adriana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 23, 2019 10:05 AM
Department Admissions Office Phone 89366
Location Email carrilloa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150673[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9RN8JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RN8JB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2015004715;

Wired NIC 18:66:DA:13:FB:A2

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Apr 25, 2019 01:10 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Apr 25, 2019 01:10 PM 
Delivered back to 
SAC. Task complete.
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Reggie Johnson Apr 25, 2019 10:48 AM 
Imaged and set up 
just waiting for 
office 19
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Reggie Johnson Apr 23, 2019 01:11 PM 
Replaced 20150673[Edit Inv] 
with loaner 20130890[Edit Inv]. 
Cpu is imaging on 
standup desk
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Reggie Johnson Apr 23, 2019 12:49 PM 
Task reassigned to Reggie Johnson.
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Brighton Bohnenkamp Apr 23, 2019 10:05 AM 
****This is an email****
Hello,

I was wondering if someone could come pick up a 
computer #20150673[Edit Inv]? It has been very slow and 
we would appreciate it if it could be re-
imaged. 
It's the SEP Front desk computer and we will 
need a loaner in the meantime. 

Thank you,
Adriana
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